Our philosophy: It's better to lose a sale than create an unhappy customer who can't use the product. These constraints protect you from purchasing something that won't work in your environment.
Hard Stops
If any of these apply, SecureNet is not a fit for your situation. These are non-negotiable.
🚫Cannot Proceed If:
Not sure about bridge mode? We verify ISP compatibility during the free Introduction Call before any purchase. If there's a problem, we'll find it before you spend money.
Technical Requirements
These must be in place before your onboarding consultation begins.
✅Pre-Consultation Checklist
Capability Requirements
You must be able to perform these tasks independently during and after onboarding.
Self-Assessment Questions
If more than two answers are "no," SecureNet may not be the right fit. The technology is enterprise-grade and requires baseline technical comfort.
After Onboarding, You Are Responsible For:
OSS cannot remote into your devices. We configure SecureNet and create your WiFi networks. You connect your devices to them.
Setting Expectations
Clear boundaries prevent misunderstandings.
What SecureNet IS
What SecureNet IS NOT
What OSS Does Not Support
To keep consultations focused and effective, certain issues are outside our scope.
| Category | Example | Contact Instead |
|---|---|---|
| Third-party devices | Printer won't connect to WiFi | Device manufacturer |
| ISP issues | Internet outage, slow speeds | Your ISP |
| Modified configurations | "I changed firewall rules and broke something" | Restore from backup |
| Network design consulting | "Should I run cable to my garage?" | IT consultant / electrician |
| Device troubleshooting | "My laptop won't connect to anything" | Device manufacturer |
A Note on Smart Devices
SecureNet creates isolated networks for security. Understanding how your devices communicate helps set expectations.
Cloud-Controlled Devices (Most Common)
Ring, Nest, Ecobee, Alexa, Google Home, and similar devices work fine on isolated networks because control flows through the internet. Your phone talks to the cloud, the cloud talks to the device.
Local-Only Devices (Less Common)
Some devices require your phone to be on the same network for initial setup or control (Chromecast setup, AirPlay, local-only smart switches). These need special consideration during onboarding.
Quick test: Can you control the device from cellular (away from home)? If yes, it's cloud-controlled and will work fine on an isolated network.
Before You Purchase
You'll be asked to confirm:
📋Required Acknowledgments
Ready to Get Started?
If you meet these requirements, the next step is a free 10-minute Introduction Call where we verify ISP compatibility and answer your questions.
Schedule Free Introduction CallStill have questions? Email us or read the AI Whitepaper