Our Privacy Philosophy
We collect the minimum information necessary to deliver our services. We do not use advertising analytics, behavioral tracking, or third-party tracking services on our website. Privacy is not just a policy for us - it is the core of what we build.
Open Source Security, Inc. provides network security consultation services and operates the SafeNet VPN service. This policy explains what information we collect and how we handle it.
Information We Collect
Consultation Services
Required
- • Email address (for scheduling and communication)
Optional
- • Name (if you choose to provide it)
- • Video call participation (you may keep your camera off)
- • Screen sharing (affects service customization level)
You may limit the personal information you provide; however, certain services may require contact information for support, billing, or compliance purposes.
SafeNet VPN Service
What SafeNet knows
- • Your public IP address (inherent to WireGuard)
- • Total bandwidth used (aggregate, not per-site)
- • Connection status (connected/disconnected)
What SafeNet does NOT know
- • Websites you visit
- • DNS queries
- • Content of your traffic
- • Browsing history
SafeNet performs zero logging of DNS queries and zero logging of websites visited. No payload inspection or content logging is performed. As with any internet service, temporary operational data may be processed in memory to maintain service availability. Connection metadata (tunnel IP, bandwidth totals) is retained only for billing and capacity planning.
Hardware Information
When you purchase a SecureNet system, Protectli provides us with the serial number of your Vault as part of the SecureNet service workflow. This is used solely for:
- • Setting your device hostname for system monitoring (Monit)
- • Proactive support identification
- • Warranty coordination with Protectli
Payment Processing
Payments are processed through Stripe. OSS does not store your credit card numbers, bank account details, or other payment credentials. Stripe handles your payment information according to their own privacy policy.
Your Rights
Delete Your Data
You can request deletion of your personal information at any time. For SafeNet subscribers who request PII removal, we may be unable to continue providing the service, as we would have no way to contact you if abuse or policy violations are detected.
Last updated: January 2026